While the iPhone 15 has many impressive features, it is not perfect. One of the most frustrating problems I experienced was when the screen unexpectedly went black and refused to turn on, no matter how many times I pressed the side button. This problem was particularly aggravating given the phone’s premium price.
What’s worse, many standard troubleshooting steps were not feasible because I couldn’t access my device. However, after some trial and error, I finally solved the problem. If you are facing the same problem and want to save time troubleshooting, try the solutions that work for you.
Why is my iPhone screen black and not turning on?
Your iPhone may simply have run out of battery. To check this, press and hold the side button for a few seconds. You’ll see an empty battery icon with a lightning bolt symbol if your device is simply dead. Simply charge your iPhone overnight and see if it turns on again tomorrow; this will fix the problem in most cases.
What to do if your iPhone 15 screen goes black and won’t turn on
1. Force restart your iPhone
Time needed: 2 minutes
Software glitches are sometimes responsible for problems with the screen. Your iPhone may also need a restart, especially if you haven’t turned off your device in a while. Here’s how to force restart your iPhone 15:
- Press and release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until you see the Apple logo.
Click on the different iPhone buttons to reset your device - Release the side button once the Apple logo appears. When the home screen appears, sign in with your PIN code.
2. Ask Siri to restart your iPhone
Even if your iPhone 15 screen is black, your device may still be on. If so, you can still use voice-activated features like Siri. Try asking it to restart your phone.
- Press and hold the side button.
- After a few seconds, say: “Siri, restart my iPhone”.
- Wait for the Apple logo to appear and sign in with your PIN code.
NOTE Follow the troubleshooting steps in this guide if Siri is not working on your device.
3. Try resetting via CarPlay
You can also try resetting your iPhone via CarPlay, assuming your vehicle’s infotainment system has it.
- Connect your iPhone using a USB cable. Unfortunately, you can’t make wireless connections until your device turns on.
- Start your car and navigate to CarPlay on the dashboard screen.
SpotHero in CarPlay - Find your iPhone. Hopefully, you’ll be able to use the screen again after doing this.
If Apple CarPlay is not responding on your infotainment system, check your wired connection and configure your Content and Privacy Restrictions settings.
4. Press all the buttons on your iPhone
An unorthodox solution that sometimes works is to press all the buttons on your iPhone. Click the two volume buttons and the side button, then press the Silent Mode switch. If you use an iPhone 15 Pro or Pro Max, press the action button as well.
Click all the buttons several times until the screen appears again. How long it takes will vary, but at least wait a few minutes before giving up.
5. Update iOS
Unresponsive screens are sometimes caused by software update failures, in which case updating iOS software makes a lot of sense. Since you can’t use your screen, you’ll have to download and install the latest version of iOS through your Mac.
Follow these steps to update your iOS software from a computer:
- Connect your iPhone 15 to your computer via a USB port.
- Go to Finder and select your iPhone from the left menu.
Use Finder to find iPhone - You’ll see a message asking you to allow your computer to trust your iPhone. Tap Trust to confirm.
- Wait a few minutes for your computer to detect and recognize your device. Your iPhone screen may wake up again immediately after allowing access to the device.
- For lowSoftware update select Search for updates.
Find the iOS update on your computer - Wait for your computer to find an available update. Once this is done, select Download and Update.
Download iOS software in Finder - Let your computer install your iOS software. Hopefully, you’ll be able to access your screen thereafter.
If you’re having trouble updating your software, check out this guide on what to do if iOS gets stuck in “Preparing to Update” mode.
6. Factory reset your iPhone
You may have no choice but to factory reset your iPhone if you’re still having problems. Factory resetting your device will erase everything, so I recommend that you back up your data beforehand. Below we explain how to carry out both processes through your Mac:
- Gonna Discoverer and select your iPhone.
- Scroll down to Backups. Check the box titled: “Back up your most important data on your iPhone to iCloud“.
Back up your iPhone to iCloud in Finder. - After choosing your backup option, select Copy Now.
- Wait for your iPhone to back up and verify your choice if necessary.
After backing up your iPhone, follow these steps to factory reset your device.
- Low Softwareselect restores iphone.
- Confirm that you want to restore your iPhone and turn it off find me if required.
- Wait for your Mac to finish restoring your iPhone to its default settings. You will have to set up your device again afterward.
If you tried all of these tips but nothing worked, contact Apple Support and schedule an appointment at the Genius Bar. They will already have to check for hardware defects.
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